NPD Privacy Policy for Customer Feedback Survey
This Privacy Policy explains how NPD Ltd. (“NPD Fuel,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you participate in our customer feedback survey. By participating in our survey, you agree to the policies described in this policy.
Information We Collect
When you participate in our survey, we may collect the following types of information:
- Personal Information: This may include your name, email address, phone number, location, IP address, date and time and any other information you voluntarily provide.
- Survey Responses: Your feedback, opinions, and answers to survey questions.
- Usage Data: Information about how you interact with the survey, such as the time you spent on each question and the date of participation.
How We Use Your Information
We use the information collected from the survey for research and commercial purposes. We may also use the results to produce data and trends for commercial purposes and publication.
- To Improve Our Services: Your feedback helps us understand your needs to help improve our products and services.
- To Communicate with You: If you provide your contact information, we may use it to follow up on your feedback or to notify you about updates or promotions related to our services.
- For Analytical Purposes: To analyse aggregate trends and gather systematic insights to enhance our business operations.
How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. These measures include:
- Access Controls: Only authorized personnel have access to your information.
- Secure Storage: Your data is stored in secure servers provided by SurveyMonkey or its affiliates.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties.
- Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When your information is no longer needed, we will securely dispose of it.
- Your Rights
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at marketing@npd.co.nz. To exercise these rights, please contact us using the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website npd.co.nz, and the updated policy will be effective as of the date of posting. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
