NPD Catering – Terms and Conditions 

Effective Date: 8/07/2025

By placing a catering order with NPD, you agree to the following terms and conditions. Please read them carefully before confirming your order.

1. Ordering and Confirmation

  • All catering orders must be placed at least 2 hours prior to the requested delivery or pickup time.

  • Orders are not confirmed until you receive a written confirmation (email or text) from NPD Catering.

  • We reserve the right to decline or adjust orders due to availability, staffing, or operational constraints.

2. Pricing and Payment

  • All prices are displayed in NZD and include GST unless otherwise stated.

  • Payment is required upon collection of the goods, unless agreed otherwise.

  • We may ask for payment before producing large orders.

  • We accept payment via instore EFTPOS or credit card. Unless agreed otherwise.

  • Prices may vary based on ingredient availability or seasonal changes.

3. Cancellations and Changes

  • Cancellations made more than 24 hours before the event will incur no charge.

  • Cancellations made within 5 hours of the scheduled delivery or pickup time may incur a cancellation fee or full charge.

  • Changes to orders must be requested no later than 2 hours prior to pick up and are subject to approval and availability.

4. Delivery and Pickup

  • Delivery is currently not available. Unless prior arrangements were agreed upon.

  • Pickup is available from selected NPD locations. Pickup time must be adhered to for food safety reasons.

5. Dietary Requirements

  • We will do our best to accommodate dietary needs and allergies if informed in advance.

6. Food Safety

  • Once food is delivered or picked up, it becomes the customer’s responsibility to ensure safe storage and consumption.

  • NPD is not liable for any issues arising from improper storage or delayed consumption after delivery/pickup.

7. Liability

  • NPD is not responsible for any loss, damage, or injury arising from the use or consumption of our catering products, except where required by law.

  • In any case, our total liability shall not exceed the amount paid for the specific order.

8. Contact

For all catering enquiries, changes, or issues:
Email: info@npd.co.nz
Phone: 0800 544 6162
Website: www.npd.co.nz

NPD reserves the right to amend these terms and conditions at any time.