NPD Customer Service Representative / Receptionist

We are seeking a friendly and professional Customer Service Representative / Receptionist to join the team at NPD Ltd.  As the first point of contact for the business, you will play a key role in delivering exceptional customer service both in person and across various communication channels.
This is a predominantly phone-based customer service role, involving a high volume of daily calls, alongside front desk reception duties and administrative support. This is a permanent full-time role (Monday – Friday), with some flexibility in hours considered for the right candidate.
You will be an integral part of the Business Support team, providing assistance to our:

• growing customer base,
• other teams within the company and
• the wider business focuses for the future.

Customer service:

• Respond promptly and professionally to a high volume of incoming  phone calls, emails, and enquiries
• Deliver consistent, high-quality customer service across all interactions, with a strong  focus on phone communication
• Direct queries to the appropriate person or department as needed
• Assist customers with general questions, account support, and basic troubleshooting
• Resolve customer issues when possible, or escalate appropriately
• Maintain accurate and up-to-date customer records and documentation

Reception and administrative support:

• Greet and assist visitors, ensuring a professional and welcoming front-of-house experience
•  Manage all incoming and outgoing mail, couriers, and deliveries
• Keep the reception area clean and organised
• Arrange staff travel bookings (flights, accommodation, car rentals)
• Provide general clerical support, including data entry, running reports, assisting with card application forms etc.
• Assist the Business Support team and other departments with some administrative tasks

Key skills and experience:

• Previous experience in a busy customer service or receptionist role (preferably in a customer service-focused environment)
• An excellent phone manner and the ability to remain calm and professional under pressure
• Strong verbal and written communication skills
• Proactive approach with the initiative to identify and solve problems
• A friendly, professional demeanour with a positive “can-do” attitude
• The ability to multitask and manage priorities in a fast-paced environment
• Reliable, with a strong work ethic and the ability to work both independently and as part of a team
• A methodical and well-organised approach, particularly when working with numbers, systems, or processes
• High attention to detail and accurate data entry skills
• Basic-Intermediate level proficiency in Microsoft Office(particularly Excel), and confidence navigating a variety of digital tools and/or databases.

At NPD Ltd, we are committed to supporting growth and development of our people. In this role, you’ll have the opportunity to learn, develop, and even build a future career in administration or accounts, all with the support of a knowledgeable, friendly team that wants to see you succeed.

If you’re someone who thrives in a busy environment, works well under pressure, enjoys helping others, and brings a proactive attitude to your work — we’d love to hear from you.

Drug and alcohol policy applies. Applicants for this position must have NZ residency or a valid NZ work visa.